Legal

Refund Policy

Effective: November 1, 2026 · Last updated: November 2, 2026

In short: Changed your mind about Pro? Ask within 14 days of a payment and you get your money back in full. You can cancel at any time and keep Pro until the end of the period you paid for.

1. Pro bought on the web

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders made on the web. Paddle provides all customer service inquiries and handles returns. Refunds for web purchases are made by Paddle, in line with this policy and Paddle’s Buyer Terms.

14-day money-back guarantee: if you’re not happy with Pro, ask for a refund within 14 days of your first payment or of any renewal, and that payment is refunded in full. No questions asked.
How to ask: email [email protected] from your account’s email, or contact Paddle at paddle.net with the details from your receipt email.
Refunds go back to the card or payment method you used, usually within 5–10 business days, depending on your bank.
When a payment is refunded, Pro ends on your account straight away.
After 14 days, a payment isn’t refunded, and we don’t refund part of a month or year. You can cancel at any time and keep Pro until the period ends.
Charged twice, charged after cancelling, or Pro didn’t work on your account? Contact us at any time, even after 14 days, and the wrong payment is refunded in full.
The charge shows on your statement with Paddle’s name (for example PADDLE.NET* PACEOVERLAY).

2. Pro bought in our iPhone or Android app

Purchases made in our phone apps are handled by Apple or Google, and refunds follow their rules. We can’t refund them ourselves.

App Store: ask Apple at reportaproblem.apple.com.
Google Play: ask Google from your Google Play order history.

3. Cancelling

Cancelling stops future payments; it isn’t a refund. Cancel on the web in Profile → Subscription → Manage subscription (or from the link in your Paddle receipt email), or in your App Store or Google Play subscription settings. Pro stays until the end of the period you paid for. Deleting your account doesn’t cancel a subscription, so cancel first.

4. Your rights

This policy doesn’t take away any rights you have under the consumer laws where you live, including any right to cancel a purchase.

5. Contact us

PaceOverlay Support, KoSolutions PH, [email protected].